Frequently Asked Questions (FAQ)

📦 1. Where do you ship from?

We ship all orders from Needville, Texas, USA.

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🚚 2. How long will my order take to arrive?

Most orders are processed within 1–3 business days.
Delivery time within the U.S. usually takes 3–7 business days, depending on your location.

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📮 3. Do you offer international shipping?

Currently, we only ship within the United States, but we plan to expand soon!

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💳 4. What payment methods do you accept?

We accept all major payment methods including:

• Visa, MasterCard, American Express

• PayPal

• Apple Pay / Google Pay

• Shopify Payments

All payments are 100% secure and encrypted.

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🛒 5. Can I change or cancel my order?

Yes — as long as your order hasn’t been shipped yet.
Please email us ASAP at leonardocharlesdesign@gmail.com with your order number.

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🔄 6. What is your return policy?

We offer hassle-free returns within 14 days of delivery.
Items must be unused and in original condition.
Check our Refund Policy for full details.

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🧾 7. How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number.
You can use it to track your package in real time.

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💌 8. Can I contact you with other questions?

Of course!
We’re happy to help. Just email us at:
📧 leonardocharlesdesign@gmail.com
We usually respond within 24 hours.

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Still need help?

We’re here for you! Head over to our Contact Us page or email us directly.